Return and Refund policy

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Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. If you’re not entirely happy with your order, please review our return and refund policy below.

Eligibility for Returns

We accept returns in the following cases:

• If the product delivered is damaged, defective, or incorrect.

• If you wish to return a product in good condition, a shipping fee of ₹120 will be charged.

Returns must be initiated within 3 days of delivery.

Conditions for Returns

To be eligible for a return, the product must:

• Be in its original packaging.

• Be accompanied by proof of purchase.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Gift wraps

• Custom letters

Refund and Exchange Options

We offer the following options for returned items:

• Refund: Processed to the original payment method within 3 to 4 working days after we receive the returned product.

• Exchange: Subject to product availability.

If the product is returned in correct condition, the ₹120 shipping fee will be deducted from the refund amount.

Shipping Fees for Returns

• For damaged, defective, or incorrect products, we will bear the return shipping cost.

• For products returned in good condition, customers will be charged a ₹120 shipping fee.

How to Initiate a Return

To initiate a return, please contact us via:

• Email: Official.ekanga@gmail

• Phone: 9244637591

Provide your order details, the reason for the return, and any supporting evidence (e.g., photos of damaged products). Our team will guide you through the process.

Important Notes

• We reserve the right to refuse returns that do not meet the above conditions.

• Refunds and exchanges are processed only after the returned product is received and inspected.

For any queries or assistance, feel free to contact our support team. We’re here to help!